Privacy Policy

At Lumina Casa Solutions, we are committed to protecting your privacy and ensuring the security of your personal data when you use our online platform. This privacy policy outlines how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect
We may collect personal information that you voluntarily provide to us when using our site, including but not limited to your name, contact details, address, and information related to your inquiries, orders, or service requests. Additionally, we may collect technical data automatically through the use of cookies and similar technologies, such as your IP address, browser type, and browsing behavior on our platform.

Use of Your Information
The personal data we collect is used to:
- Provide and manage the services and products you request, including residential lighting fixtures and smart lighting system solutions, installation, and maintenance services.
- Communicate with you regarding your orders, requests, updates, or any other relevant information.
- Improve our online platform and tailor our services to better meet your needs.
- Comply with legal obligations and protect our legitimate business interests.

Legal Basis for Processing
We process your data based on:
- Your consent, where required.
- The performance of a contract to which you are a party.
- Compliance with legal obligations.
- Legitimate interests pursued by us, balanced against your rights and freedoms.

Data Sharing and Disclosure
Your personal information will not be sold or rented to third parties. We may share your data with trusted service providers and partners involved in fulfilling your orders and services, such as logistics companies or technical service providers. All third parties are bound by confidentiality agreements and must comply with data protection laws. We may also disclose data if required by law or to protect our legal rights.

Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal information held by us.
- Request correction or deletion of inaccurate or incomplete data.
- Object to or restrict the processing of your data.
- Request data portability.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority if you believe your data rights have been violated.

To exercise these rights, please contact us via our physical address at 458 Avenida Paulista, Suite 12B, São Paulo, São Paulo, 01310-000, Brazil.

Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. Our security practices are regularly reviewed and updated to maintain a high standard of data protection.

International Transfers
If your data is transferred outside Brazil or the European Economic Area, we ensure adequate safeguards are in place to protect your information in accordance with applicable laws.

Cookies and Tracking Technologies
Our site uses cookies to enhance your experience, analyze site usage, and deliver personalized content. You may manage or disable cookies through your browser settings; however, this may affect certain functionalities of the platform.

Children’s Privacy
Our platform is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected such information, please contact us to request its deletion.

Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any changes will be communicated through our site with the updated policy made available for review.

Contact Information
If you have any questions or concerns regarding our privacy practices, you can reach us at our physical address: 458 Avenida Paulista, Suite 12B, São Paulo, São Paulo, 01310-000, Brazil.

By using our online platform, you acknowledge that you have read and understood this privacy policy and agree to the collection and use of your information as described.